Technical Support Analyst (40884)

This opportunity is for one of our clients in the medical industry. They offer a family-friendly, fast-paced work environment to keep you challenged. If you meet these qualifications, contact us to discuss your possible career as a Technical Support Analyst.

Responsibilities:

• Provide technical support fielding questions from internal end-users
• Troubleshoot technical issues related to Windows 10, VPN connectivity, printers, a large number of proprietary applications, and other related IT systems or hardware
• Provide documentation for all calls and track tickets to completion with end-users, following up until resolution
• Provide training and support to end-users over the phone

Requirements:

• Associate or Bachelor's degree in information technology
• 1+ years of experience providing technical support
• Strong customer service skills
• In-depth knowledge of supporting and troubleshooting Windows 10

• On-Site