IT Support Analyst (40631)

This IT Support Analyst, open due to growth, is the first line of helpdesk and technical support for all employees across multiple locations at this Eastern Iowa company. This organization has a variety of business units/divisions to which you will gain exposure. A company that genuinely cares for and invests in its employees, customers, and communities is looking for a technically savvy and passionate people helper to join their team. Check it out!

Responsibilities:

• Provide first-level tech support for the entire company
• Support remote, onsite, and employees at other locations
• Identify, diagnose, and resolve systems issues
• Identify, diagnose, and resolve applications issues
• Collaborate with the technical team for more complicated issues
• Assist in developing more standardized procedures for technical support

• Ability to support server-based applications and PCs/endpoints
• Experience in a primarily Microsoft-based environment is a plus
• Strong communication skills in person, on the phone, and via email
• Possess a servant-minded approach to customer service
• Aptitude for identifying recurring issues and formulating solutions

Work Model:

• On-Site
• Monday - Friday
• 8:00AM - 5:00PM