Customer Service Specialists (31475)

Posted: 06/06/2021

If you have a passion for helping people and an interest in financial services, this may be the position for you! Our client is looking for qualified Customer Service Specialists to speak with their members and provide solutions to their inquiries. This client continues to be a leader in the finance industry with a standard of excellence in customer service. Multiple openings and shifts are available. Apply today if you believe this would be a good fit for you.

Responsibilities:

  • Respond to incoming calls, mail, and emails
  • Determine and implement the best solutions for members
  • Research to resolve calls within established time frames
  • Complete necessary documentation by reviewing outstanding inquiries or requests for quality measures
  • Ensure actions are compliant with industry rules and standards
  • Communicate to clients for resolution of issues, escalated calls, and fulfillment requests

Requirements:

  • Prior experience in a customer service role
  • Bilingual Spanish positions also available
  • Commitment to providing excellent customer service
  • Strong written and verbal communication skills
  • Ability to provide excellent customer service while providing solutions to their customer base
  • Attention to detail

Hours:

  • Second shifts available up to 9 PM
  • All shifts are 40 hours per week and include one weekend day

Position Type: Full-Time

Salary Range: $30,000-$50,000