Customer Service Representative (44782)

Posted: 04/15/2024

Our agricultural client is seeking an excellent Customer Service Representative to join their team on a long-term contract basis. In this position, you will provide outstanding customer support while handling inquiries, concerns, and other issues via phone and email. Documenting each call well is important to this dependable and successful company that values its employees. You don't want to miss this opportunity, so apply now!

Qualified candidates must live within 1 hour of Urbandale, Iowa.

Responsibilities:

  • Provide support to company partners, personnel, and customers on product-related inquiries
  • Use internal systems to email, answer the phone, and respond to chat inquiries
  • Uphold solutions and support tools that are available online for various products
  • Record every interaction successfully, utilizing the contact management system
  • Market unique company offerings through proactive reach-outs and special mailings 
  • Provide outstanding customer satisfaction through the resolution of issues and policy execution issues

Requirements:

  • 1+ years of experience in support, including troubleshooting, call center, and/or help desk
  • Bachelor's degree
  • Effective verbal and written communication

Work Model:

  • On-Site
  • Monday - Friday
  • 8-hour shift between 7:00 AM - 6:00 PM

Position Type: Full-Time

Salary Range: $30,000-$50,000