Customer Service Representative (33771)

Posted: 11/05/2021

Are you looking to join a reputable company, and use your excellent customer service skills? We are partnering with our West Des Moines client to hire a Customer Service Representative on a direct-hire basis. This role will be responsible for fielding incoming calls to best serve their clients by providing thorough and impactful information. Previous insurance or financial services experience is preferred, but the ability to bring a positive and professional demeanor is a must! 

Responsibilities:

  • Resolve inquiries and provide excellent customer service and information to clients
  • Research questions and issues to identify causes and solutions
  • Explain and relay accurate information to customers
  • Assist with processing work and documentation
  • Work with multiple systems

Requirements:

  • Prior experience working in a professional setting handling phone work
  • Excellent customer service skills
  • Ability to problem-solve, research and interpret information
  • Strong data entry and MS Office skills
  • Excellent attention to detail
  • Business professional attitude
  • Highly reliable and detail-oriented

Hours:

  • 8:00 AM – 4:45 PM Monday – Thursday
  • 8:00AM – 1:00PM Friday

Interested and qualified candidates can contact Hannah Hoffman at (515) 225-7000 or email her at hhoffman@thepalmergroup.com.

Position Type: Full-Time

Salary Range: $30,000-$50,000