Customer Care Representatives - Open Enrollment (31452)

Posted: 06/06/2021

Our Urbandale client is looking for multiple Customer Care Representatives to assist during the open enrollment season. Friendly, helpful individuals will excel in this role as they take incoming phone calls to go over benefit options, payment and premium questions, and coverage questions. If these qualities sound like you, please apply today!

Responsibilities:

  • Answer phone inquiries regarding company products and services
  • Utilize systems to research and resolve complaints or escalated calls
  • Ensure customer retention and satisfaction with follow-through of any issues
  • Provide input and assistance with process improvement
Requirements:
  • Diploma or equivalent
  • 1 year of experience in customer service or call center environment
  • Clear, concise communicator, both verbal and written
  • Must be able to pick up different systems and programs quickly
  • Ability to work with accuracy in a fast-paced environment
Hours:
  • 8-hr shift between 7:00AM - 8:00PM
  • Monday - Friday
  • Multiple start dates throughout July and August

Position Type: Full-Time

Salary Range: $30,000-$50,000