Contact Center Representative (40588)

We are assisting our growing West Des Moines client with their search for a Contact Center Representative. This individual will enjoy various responsibilities, including initiating financial transactions and requests. Enjoy a flexible work-life balance culture with a leadership team who understands you must take care of your employees so they can take care of your customers. Keep reading if you're interested in this contract-to-hire role!

Candidates must reside within 30 miles of the Des Moines metro.

Responsibilities:

• Initiate financial transactions and requests, including withdrawals, surrenders, and transfers
• Send communications to clients, agents, or transfer companies
• Respond to inquiries by clarifying desired information and researching follow-up response
• Manage a large volume of inbound calls in a timely manner
• Update and maintain records of all conversations and transactions in the call center database accurately 
• Perform other duties as needed to accomplish department and company objectives

Requirements:

• Strong computer skills
• Skilled with Microsoft Office products and the ability to use multiple applications and screens
• Knowledge of working with annuities is highly preferred
• Outstanding written and verbal communication skills

• On-Site
• Monday - Thursday 8:00AM - 5:00PM
• Friday 7:30AM - 4:00PM