Contact Center Representative (28905)

Palmer Group
Job Description
Get started with a well-respected company that has an inviting culture. Palmer Group is assisting our West Des Moines client to find a Contact Center Representative. The qualified personnel will join the team on a direct hire basis. Good candidates will have previous customer service experience and personable communication skills. Great candidates have a growth mindset and proven critical thinking skills. This role will answer inquiries to various products and services in regards to annuities. If interested, please apply today!

  • Receive inbound calls
  • Provide information of products and services
  • Explain details on individual policies including beneficiary information, explanation of values, terms and conditions
  • Ensure and document the appropriate response to each question
  • High school diploma or equivalent required
  • 1-3 years of customer service experience preferred
  • Proven critical thinking skills
  • Knowledge of life insurance preferred
  • Strong ability to multitask
  • Impressive drive to succeed and growth mindset
  • Effective in communication while explaining concepts and processes to a diverse customer base
  • Proficient with Microsoft Office products, especially Word

Hours: 8:30AM-5:00PM Monday-Friday
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