Customer Account Representative (40625)

One of our West Des Moines clients is looking for a Customer Account Representative for their growing team. This team provides a "white glove" service to all of their clients, so if you are friendly, professional, and love working in a changing and growing environment, apply now!

Responsibilities:

  • Perform outbound check-ins with clients to answer any outstanding questions and update them on progress
  • Maintain high level of customer service by building relationships with clients via phone and email
  • Ask questions to learn more about client-specific business
  • Answer calls, secure identity of caller, and assist with inquiries
  • Track metrics and report weekly to manager
  • Bring suggestions for efficiencies and processes to team
Requirements:
  • 2-3 years customer service experience required
  • Previous experience in a client-facing, or account management role highly preferred
  • Ability to multi-task, use multiple computer screens & applications at once
  • Metrics-oriented, with strong relationship-building mindset
  • Highly flexible and able to adapt to changes in policy

Work Model:

  • On-Site
  • Monday - Friday
  • 8:00AM - 5:00PM

Position Type: Full-Time

Salary Range: $50,000-$100,000