Contact Center Representative (47517)

Do you have a proven track record of a consistent, reliable work ethic? Do you enjoy getting to the bottom of an issue for a customer? Then our reputable client is looking for you! They need a professional Contact Center Representative with impeccable attendance and clear communication skills. If you're a dependable individual looking to get your foot in the door with a thriving company, are looking for an encouraging team, and enjoy working in a modern and fun office, send us your application!

Work model:

• On-Site
• Monday - Friday
• 8-hour shift between 8:00 AM - 5:00 PM

• Answer phone calls and determine the caller's need
• Communicate with the customer in writing or verbally to obtain additional or missing information
• Log client concerns and escalate them to the appropriate parties for resolution
• Share benefit limits, options, and costs as requested

• 1+ years of call center experience 
• Excellent communication skills, particularly over the phone, as well as the ability to quickly build rapport with callers
• Strong computer skills with experience using several applications and screens simultaneously
• Dedication to a high-quality client experience, focusing on quality over quantity
• Bachelor's degree (preferred)
• Previous experience in Life and Health or Property and Casualty insurance (preferred)