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Inbound Customer Representative (24953)

Palmer Group
Job Description
Get started with a well-respected company & a great company culture! Palmer Group is assisting our West Des Moines client in their search for multiple Inbound Customer Representative. The qualified candidates will join the team on a direct hire basis. The ideal candidates will have previous customer service experience, and the communication skills for answering inquiries to a variety of products and services in regards to annuities. 

Duties Include:
  • Receive inbound calls
  • Provide information and explanations of products and services
  • Provide information on individual policies including beneficiary information, explanation of values, terms and conditions
  • Ensure and document the appropriate response to each question, which can range from simple to moderately complex
  • 1-3 years of customer service experience preferred
  • High school diploma or equivalent required
  • Knowledge of life insurance preferred
  • Strong multitasking skills
  • Must be able to communicate effectively using verbal and written methods, while explaining concepts and processes to a diverse customer base
  • Basic use of Microsoft Office products, especially Word

Hours: 8:30AM-5:00PM Monday-Friday
Position Type:
Salary Range:
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