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Customer Service Specialist (24679)

Palmer Group
Job Description
Palmer Group is partnered with a Des Moines area banking and financial institution in their search for a Customer Service Specialist to join their team on a contract to hire basis. Our client prides itself on their vision and values. Creating an exceptional customer experience and earning their customer's trust, through strong relationships, is at the forefront of their mission. Valuing what's right for their customers, along with a dedication to diversity and inclusion, has helped to lead this Fortune 500 organization to be not only a global leader in banking and finance, but also one of the largest employers in the Des Moines area. 

Duties Include:
  • Handle primarily inbound and some outbound calls to customers with reverse mortgages
  • Respond to routine inquiries and complaints from customers
  • Process routine to complex transactions on-line
  • Research and resolve routine to moderately complex problems and inquiries
  • Cross-sell or refer products
  • Account maintenance
  • Report generation
  • Project work
  • 1+ years customer service experience
  • 1+ years computer experience
  • Call center experience or phone customer service experience
  • Mortgage background preferred, but not mandatory
  • Proven experience with listening and eliciting information effectively
  • Strong PC skills including ability to troubleshoot common problems and navigate the internet / intranet
  • Excellent verbal and written communication skills

Pay: $12.00-$12.50 / hour
Hours: 10:00AM-7:00PM Monday-Friday

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.

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