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Customer Service Specialist (24637)

Palmer Group
Job Description
Palmer Group is partnered with a Des Moines area banking and financial institution in their search for a Customer Service Specialist to join their team on a contract to hire basis. Our client prides itself on their vision and values. Creating an exceptional customer experience and earning their customer's trust, through strong relationships, is at the forefront of their mission. Valuing what's right for their customers, along with a dedication to diversity and inclusion, has helped to lead this Fortune 500 organization to be not only a global leader in banking and finance, but also one of the largest employers in the Des Moines area. 

Duties Include:
  • Deal with internal and external customers in a professional manner
  • Resolve payoff shortages over the phone
  • Research and resolve complex mortgage payoff issues with homeowners, attorneys, title companies, etc.
  • Process loan payments / payoffs
  • Review and process rejects or exceptions related to payment / payoff applications
  • Enter data accurately
  • 6+ months customer service experience and / or office background and phone experience
  • Degree is a plus
  • Detail oriented
  • Highly motivated
  • Quick learner
  • Excellent verbal and written communication skills
  • Good typing and data entry 10-key skills

Pay: $15.00-$17.00 / hour
Hours: 8:00AM-5:00PM Monday-Friday with possibility of overtime

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.

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