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Customer Service I (Technical Support)

Volt Workforce Solutions
Job Description
Volt Workforce Solutions is looking for outgoing energetic candidates for a Technical Customer Support position in the Des Moines area. 

Duties for position:
* Technical assistance and trouble shooting.
* Assists customers with GPS systems (by phone and eMail).
* Provides responses and solutions to customer and dealers.
* Effectively documents customer interactions and issues.
* Distributes additional product, service and policy information.
* Works with the team to provide common solutions to problems while maintaining required service levels.
* Maintains the accuracy and availability of customer related information on-line.
* Assists in the promotion of company products, services, and programs.
* Negotiates with customers, dealers, and company personnel to provide the proper policy execution and adequate resolution.

Requirements for position:
* Technical help desk experience preferred.
* Good documentation skills and attention to detail.
* Ability for quick response and troubleshooting.
* Strong customer service skills and experience, including effective communication and listening skills.
* Flexibility in work schedule and availability is a must.
* A 4-year degree in a Business, Management, Communications or Other related field is required
Agriculture - Computer Software - General Business - GPS - IT - Telecommunications - Troubleshooting - Training - Wireless - Other
Position Type:
Salary Range:
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