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Customer Service Associates - PT Openings Available!

Palmer Group
Job Description
Our Urbandale client is looking for Customer Service Associates for multiple shifts. The qualified candidate will join their team on a contract basis, with a possibility of contract to hire. If you are a detail-oriented business professional with previous customer service experience, APPLY NOW!

Duties Include:
  • Handle inbound and outbound calls to verify transactions and take appropriate action
  • Identify possible risks and make decisions based on your findings with minimal supervision
  • Communicate to management any complex and unique situations that need immediate attention
  • Collaborate with team to make recommendations or improvements to the department regarding workflow or production.
  • Participate in projects
  • Call center or customer service experience strongly preferred
  • Ability to navigate in a Windows environment and through different systems quickly
  • Strong verbal and written communication skills
  • Strong analytical skills
  • Excellent problem solving abilities
  • Self-motivated with minimal supervision required

Hours - Part-Time: Saturday and Sunday 8:00AM-6:30PM. Thursday or Friday 5:00PM-11:00PM & Saturday 2:30PM-11:00PM

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. 
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