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Customer Service Associates - multiple positions available! (24897)

Palmer Group
Job Description
We are working on multiple Customer Service Associates for our Urbandale client! This position will be contract to hire. This role handles inbound calls from customers regrading our client's product. Experience in a customer service position is a must, and call center experience is a plus. Our client offers a fun, contemporary environment with growth opportunities!

What you will be doing:
  • Effectively manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Process customer payments as required
  • Handle customer complaints; provide appropriate solutions and alternatives within abilities
  • Keep accurate records of customer interactions
  • High school diploma or GED required
  • 1+ year of experience in customer service, call center experience a plus
  • Bilingual in spanish is a plus!
  • Ability to type 30+ words per minute
  • Excellent verbal communication
  • Experience with problem solving and resolving conflict
  • Strong phone contact handling skills and active listening
  • Positive, upbeat personality and ability to handle challenging situations

Hours - The following shifts are available, Monday-Friday.
8:30AM - 5:00PM 
9:30AM - 6:00PM 
10:30AM - 7:00PM 
11:30AM - 8:00PM
12:30AM - 9:00PM

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. 
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