The Urbandale Chamber of Commerce is proud to partner with member businesses to post available jobs. This list is updated by our member businesses frequently. In addition to this website, you can also see available jobs posted to the Urbandale Chamber Facebook page. Another resource for local job postings can be found on www.desmoinesmetro.com.
Customer Service Associates - multiple positions available! (24897)
What you will be doing:
- Effectively manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Process customer payments as required
- Handle customer complaints; provide appropriate solutions and alternatives within abilities
- Keep accurate records of customer interactions
- High school diploma or GED required
- 1+ year of experience in customer service, call center experience a plus
- Bilingual in spanish is a plus!
- Ability to type 30+ words per minute
- Excellent verbal communication
- Experience with problem solving and resolving conflict
- Strong phone contact handling skills and active listening
- Positive, upbeat personality and ability to handle challenging situations
Hours - The following shifts are available, Monday-Friday.
8:30AM - 5:00PM
9:30AM - 6:00PM
10:30AM - 7:00PM
11:30AM - 8:00PM
12:30AM - 9:00PM
Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.