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The Urbandale Chamber of Commerce is proud to partner with member businesses to post available jobs.  This list is updated by our member businesses frequently.  In addition to this website, you can also see available jobs posted to the Urbandale Chamber Facebook page.  Another resource for local job postings can be found on www.desmoinesmetro.com.

Customer Service Agent (26653) #DSMUSA #HIRING #JOBS

Palmer Group
Job Description
Do you have great customer service skills? Do you enjoy working in a positive and casual work environment? Then look no further because our growing Urbandale client needs you! They are in search of customer service personnel who are sharp, inviting, and quick on their feet. This position will focus on helping customers with their technical and product-related questions through supportive communication. They have multiple entry level positions open with a well-trained team ready to show their new employees the ropes of the company. This is a temp-to-hire opportunity. If this intrigues you, we would love to see your application!

Responsibilities:
  • Give support to customers
  • Troubleshoot technical issues within the healthcare community
  • Investigate issues until solutions are found
  • Update tracking systems
  • Convey customer feedback to management
  • Provide hospitable customer service to medical community
Requirements:
  • High School Diploma or GED, Associate's degree preferred
  • Customer service experience
  • Healthcare background preferred
  • Ability to perform 35 WPM while on the phone
  • Proficient grammar in communication
  • Patient listener and proactive problem-solver
  • People driven and goal-oriented in work ethic
  • Ability to work overtime when needed

40 hours within 7:00AM-7:00PM Monday-Friday

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.
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