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Legal Support Specialist (24956)

Palmer Group
Job Description
Palmer Group is partnered with a Des Moines area banking and financial institution in their search for a Legal Support Specialist to join their team on a contract to hire basis.?Our client prides itself on their vision and values.?Creating an exceptional customer experience and earning their customer's trust, through strong relationships, is at the forefront of their mission. Valuing what's right for their customers, along with a dedication to diversity and inclusion, has helped to lead this Fortune 500 organization to be not only a global leader in banking and finance, but also one of the largest employers in the Des Moines area.

Duties Include:
  • Provide routine to moderately complex technical support for a business unit
  • Act as first point of contact for technical issues and initiatives related to all systems, tools and applications used by the work group
  • Production support and troubleshooting, application maintenance, monitoring and / or balancing
  • Support application installations and upgrades
  • Coordinate and execute User Acceptance Testing, assisting in writing test scripts
  • Document user application procedures, updating as changes occur
  • Conduct and develop user training
  • Monitor and coordinate proper maintenance and / or replacement of user equipment
  • Responsible for routine database maintenance and reporting
  • 1+ years experience providing technical support
  • Strong customer service skills / background
  • Proficient in matter management and document management applications
  • Proficient in Microsoft applications including Outlook, Word, Excel, PowerPoint and Visio
  • Problem solving skills
  • Detail-oriented
  • Proficient in SharePoint
  • Excellent verbal and written communication skills
Pay: $18.00-$23.00 / hour 
Hours: 8:00AM-5:00PM Monday-Friday 

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment.? These plans are fully compliant with the Affordable Care Act standards.?
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