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Account Services Representative (24929)

Palmer Group
Job Description
Palmer Group is partnered with a Des Moines area banking and financial institution in their search for several Account Services Representatives to join their team on a contract to hire basis. Our client prides itself on their vision and values. Creating an exceptional customer experience and earning their customer's trust, through strong relationships, is at the forefront of their mission. Valuing what's right for their customers, along with a dedication to diversity and inclusion, has helped to lead this Fortune 500 organization to be not only a global leader in banking and finance, but also one of the largest employers in the Des Moines area. 

Duties Include:
  • Review, verify and / or identify customer transactions to detect and prevent financial crime activities, policy violations and suspicious situations in order to mitigate and / or recover losses
  • Monitor moderate to complex account activity
  • Research through multiple transaction channels
  • Use a variety of sources for information, including online systems and tools / models
  • Perform general account handling functions such as close account determination, holds, restraints, etc.
  • Document research findings and actions on cases for possible referrals for suspicious activity, identity theft operations (ITO) and suspicious financial abuse
  • Contact customers and / or vendors to validate transactions
  • 1+ years experience in either a customer service environment (retail, call center, etc.), banking / financial industry OR a criminal justice degree
  • Attention to detail
  • Highly motivated / self-starter
  • Excellent verbal and written communication skills

Pay: $13.00-$14.00 / hour
Hours: Various shifts 9:00AM-11:00PM Sunday-Saturday
Training 8:00AM-5:00PM for 5 weeks

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.

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