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Customer Service Representative -Fraud (26529) #DSMUSA #JOBS #HIRING

Palmer Group
Job Description
If you are attentive to details in conversations and documentations with a background in customer service, Palmer Group has a job for you! Our West Des Moines client is in search for several Fraud Customer Service Representatives to join their team on a contract-to-hire basis. This is a company that truly values their vision and mission, and they work hard to earn their customer's trust through strong relationships. If you fit the following qualifications, please send us your resume! 

  • Handle calls to assist with transactions
  • Contact customers and vendors
  • Monitor moderate to complex accounts
  • Research multiple transaction channels
  • Use a variety of sources for information
  • Perform general account handling functions
  • Document research findings on cases
  • Maintain files, records, databases
  • Prepare standard management reports
  • Identify control failures in bank procedures
  • 1+ years experience in customer service banking / financial industry, or criminal justice
  • Ability to maintain composure through escalations
  • High attention to detail
  • Motivated self-starter
  • Excellent verbal and written communication
  • Positive attitude

Various 1st and 2nd shifts available 

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.
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