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The Urbandale Chamber of Commerce is proud to partner with member businesses to post available jobs.  This list is updated by our member businesses frequently.  In addition to this website, you can also see available jobs posted to the Urbandale Chamber Facebook page.  Another resource for local job postings can be found on www.desmoinesmetro.com.

Account Processing Associate (24502)

Palmer Group
Job Description
Our downtown client is looking to grow their team with a solid group of Account Processing Associate. Those with insurance/annuities experience or recent college graduates who are looking to gain experience in a secure industry will find a welcomed opportunity in these Temp-to-hire roles. Free parking downtown provided! If you are detailed-oriented, technically adept and have a customer service attitude, APPLY TODAY!

Main Responsibilities:
  • Perform online account transactions to affect a wide range of policy changes and fulfill customer requests, such as billing changes, re-instatements, verification of coverage, illustrations.
  • Evaluate and process new business applications.
  • Prepare policy kits per specifications.
  • Ensure accuracy and timeliness of on-line transactions.
  • Share new information learned through handling difficult or unusual situations with team lead and supervisor
  • Evaluate team procedures and recommends ways to improve productivity and customer service.
  • Maintain ongoing knowledge of changing products, procedures and industry trends.
  • Proactively identifies and escalates issues with potential impact to service delivery to reporting manager.
  • Work with billings and collections team to process complex and/or challenging billing issues.
  • Perform online account transactions to affect a wide range of policy changes and fulfill customer requests
  • Ensure accuracy and timeliness of on-line transactions.
  • Share new information learned through handling difficult or unusual situations with team lead and supervisor
Requirements:
  • 2-3 years of Processing experience or recent college graduate (2 year or 4 year degree)
  • Prior insurance or annuities experience a plus but not required
  • Strong keying / data entry with a high degree of accuracy
  • Look for tenure - no job hoppers without solid reasons


Hours: 8:00AM-5:00PM Monday-Friday

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.
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